1. Refund Eligibility
Refund eligibility depends on your plan and how far activation has progressed. If a service issue prevents you from using your plan and we are unable to resolve it, you may be eligible for a partial or full refund as described below.
2. Non-Refundable Cases After Activation
Where a plan has been fully activated and delivered as described, the activated portion may be non-refundable, except where required by applicable law. Any remaining, unused portion may be considered on a case-by-case basis.
3. Support-First Resolution
Before a refund is issued, our support team will first try to resolve the issue with you. Many activation or device questions can be fixed quickly. Please contact support so we can help.
4. How to Request a Refund
- Contact us at +44 7367 061945 with your request details.
- Describe the issue and the resolution attempts so far.
- Our team will review eligibility and respond within a reasonable timeframe.
5. Contact
For refund questions, reach us at +44 7367 061945.