1. Data We Collect
When you submit a request through our form, we may collect:
- Full name
- Country
- Phone number
- Request type (subscription request or free trial request)
- Subscription plan selected (if applicable)
- IP address
- Browser user agent
- Referring website and campaign parameters (UTM), if present
2. Purpose of Processing
We process your data to:
- Respond to your subscription or free trial request
- Provide setup and activation support
- Communicate with you about your request
- Protect our website from fraud, spam, and abuse
- Comply with our legal obligations
Our lawful bases include performing steps at your request prior to a contract, our legitimate interest in securing the service, and your consent where required.
3. Data Retention
We keep request data only as long as necessary to handle your request, provide support, meet legal requirements, and maintain security records. When data is no longer needed, it is deleted or anonymized.
4. Security Measures
We apply technical and organizational measures including encrypted transport, input validation, rate limiting, access controls, and security logging to protect your data against unauthorized access, alteration, or disclosure.
5. Your Rights
Subject to applicable law, you may have the right to access, correct, delete, or restrict processing of your personal data, to object to processing, and to data portability. You may also withdraw consent at any time where processing is based on consent.
6. Sharing of Data
We do not sell your personal data. We may share it with service providers that help us operate the website (such as hosting and database providers) under appropriate confidentiality and data protection terms, and where required by law.
7. Contact
To exercise your rights or ask questions about this policy, contact us at +44 7367 061945.